FAQs
1. Are there any performance issues or impacts on my hardware?
Dispersive™ software has a minimal footprint (<10Mb) on both clients and servers. CPU utilization (<10% maximum, frequently <5%) is extremely low on clients. For servers, the performance of hardware is more dependent on factors that contribute to performance: number of users, types of services they are performing, how frequently they interact or utilize our virtualized SDY networking, particular CPU(s), amount of RAM, amount of storage, and NIC capacities. We work very closely with a customer’s network engineers to answer these questions. The goal is to design the best and most effective routing topology for the customer’s particular needs.
2. What are your hardware and software requirements?
Here is our current list of minimum hardware and software requirements for the different components in a Dispersive™ Virtualized Network. Obviously, each customer has particular needs and performance goals that must be met. Therefore, our sales engineers work very closely with our customer’s network engineers to design and develop the most effective deployment.
3. How do you deploy to clients?
There are two primary methods of implementation. The first is for a single operating system such as a Windows/Linux PC or an Android/iOS tablet or phone. For these devices, our software is installed as a thicker network driver; this replaces the existing one at the kernel of the operating system. Our network driver provides all the functionality and buffers between the network hardware and the OS. The second method is for fully virtualized environments where there is a virtual layer for storage, processing, and networking such as VMware or Citrix. In this implementation, our software is integrated at the hypervisor or host OS layer below the guest operating systems that reside above. This software can be installed manually/locally or can be deployed/pushed via the existing network. An alternative in the virtual environment is to install the software on the guest operating system and provide split-traffic functionality all the way through the host operating system up to the guest operating system. In this method, we can install our software at the guest operating system or at the host operating system.
4. How are clients managed?
Client management is accomplished via the SDY Administrator Remote Terminal (DART), a GUI-based interface that is installed in conjunction with the networking switch. Setting up new clients, changing the protocols, adding more or changing the number and type of deflect channels are all accomplished via DART. If a mobile or remote device is compromised or lost, the administrator can use DART to remove that client.
5. How do you revoke client access to your virtualized routing?
If a device utilizing our routing platform has to be removed or denied access, the administrator uses the SDY Administrator Remote Terminal (DART) to deactivate the device. No additional actions are required. Access to the software does not grant permission to use the virtualized routing platform.
6. How does SDY Technologies support troubleshooting?
SDY Technologies provides training and detailed troubleshooting tips to customers, value-added resellers (VARs) and partners so that they may provide Level 1 and Level 2 support to end-users. We provide all Level 3 and Level 4 support. Additionally, our sales engineering and customer service personnel are directly available to our customers’ administrators to answer questions and provide support.
7. How does your routing support disaster recovery?
Disaster recovery is built into our multipath software. We also address customers’ specific requirements while designing their networks. As our software sends traffic across multiple paths, the sending and receiving clients monitor the performance of these paths. If one path is compromised, taxed, or otherwise unable to perform to pre-specified standards, the software automatically selects or rolls to another path. Additionally, our system design incorporates a backup switch. This ensures that there is no single point of failure anywhere in the platform. The number and locations of deflect hosts and networking switches are distributed geographically. Thus, if a localized disaster happens and takes a deflect host offline, virtualized routing is not affected.
8. Has anyone certified your technology?
SDY Technologies has obtained the following third-party certifications for Dispersive™ Virtualized Networks.
National Institute of Standards and Technology (NIST):
Cryptographic module validated to Federal Information Processing Standard (FIPS) 140-2.
Department of Homeland Security (DHS):
Product is SAFETY Act approved with a Developmental Testing and Evaluation designation.
CONTACT US
SDY Technologies LP.
1-520-302-5489
Sales: 1-520-302-5489
Support: 1-520-302-5489
Speed. Security. Reliability.
© 2015 SDY Technologies: A SDY Networks Company. All Rights Reserved.